At Fencing Gulf Shop, we aim to ensure your complete satisfaction with every purchase. If for any reason you’re not fully satisfied, we offer a hassle-free return and refund process. Please read our policy carefully to understand your options.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- The product must be in its original, unused condition with all tags and packaging intact.
- Returns are only accepted for items purchased directly from our online shop at fencinggulf.com
- Customized or personalized items are not eligible for returns unless they are defective.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [support email] within 14 days of receiving your order, providing your order number and reason for return.
- Our team will guide you through the process and provide you with a return authorization and shipping instructions.
- Pack the item securely and send it to the address provided by our customer support team. Ensure that you use a traceable shipping method for the return.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you via email about the status of your refund.
- If approved, the refund will be processed to your original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.
- Please note that shipping fees are non-refundable unless the item received was damaged or defective.
4. Exchanges
We accept exchanges for different sizes or defective items. Please contact us within 14 days of delivery to arrange an exchange. You’ll need to return the original item first, and we will ship out the replacement as soon as we receive the returned product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please reach out to us immediately with photos of the damage or defect. We will arrange a replacement or offer a refund, depending on your preference.
6. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized items
- Items purchased on sale or clearance
- Items not in their original condition (e.g., used, damaged)
7. Shipping Costs for Returns
The customer is responsible for the return shipping costs unless the item was damaged, defective, or incorrect upon delivery. In such cases, we will cover the return shipping fees.